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PRIVACY POLICY

1. Responsible for the treatment of your personal data:
2. a) Representative of the treatment: REFOODLUTION, S.L. (hereinafter, "REFOODLUTION"), domiciled in Anyós, AD400, at Urb. Els Oriosos, 56 (Principat d'Andorra), with company registration number 17510, with business registration number 929466J and tax registration number L-712622-J.
3. b) Representative of the person responsible for the treatment in the European Union: If you are in the European Union, we inform you that our representative in the European Union is the company Compliance Gap Mitigation, S.L., domiciled at C/ Ferraz, 28 - 2º Izquierda, 28008 Madrid (Spain), which you can contact through the telephone numbers +34 91 758 94 41 or +34 91 548 27 01 and the e-mail address [email protected].
4. Provisions related to the treatment of personal data of minors and/or third parties:

2.1. It is not possible to provide personal data that are not owned by the person providing them. However, in the event that this is justifiable, the person providing the personal data assumes the responsibility to inform the owner of the data in advance of all the provisions of this privacy policy. 2.2. In the cases of processing personal data of a minor, the minor guarantees REFOODLUTION that he/she has the authorization of the holders of his/her parental authority or guardianship for REFOODLUTION to process the referred personal data in accordance with what is established in this privacy policy. In the same way, in the case of the processing of personal data of a person who has limited rights, this person guarantees REFOODLUTION that he/she has the authorization of the holders of his/her guardianship or conservatorship for REFOODLUTION to process the referred personal data in accordance with what is established in this privacy policy.

3. Purposes of processing, legal basis of processing and storage period of personal data:

3.1. Aims of the treatment: REFOODLUTION may process your personal data for the purposes described below:

1. Contact and customer service: By means of the form and the contact email indicated both on REFOODLUTION's website and in this Privacy Policy, and at the customer service or social networks, REFOODLUTION will collect and process your personal data, if necessary, in order to correctly manage your requests for information or rights, and your queries or complaints;

  Personal data requested: name, e-mail address and telephone number.  

1. Analysis of the use, functioning and improvement of the Web: Mitjançant les cookies and other tracking technologies that REFOODLUTION places on your device, always taking into account the indications of your consent, REFOODLUTION will collect and process your personal data to improve your experience and our services by analyzing your navigation and how you interact with us on the Web and also, to be able to show you advertising based on your browsing habits;

Personal data requested: IP address, processes started and abandoned, type of device used to access the Web, time spent on the Web, previously visited web page, etc.  

1. Sending of advertising communications by electronic means: REFOODLUTION will collect and process your personal data to send information via email for advertising and promotional purposes about its services, news, promotions, raffles.

  Personal data requested: name, e-mail address and telephone number.  

1. Formalize the procurement and provision of services: Through the purchase form, REFOODLUTION will process your personal data to correctly process: the purchase of services, the management of the payment process, as well as the occurrence of any incident related to the provision of services.

  Personal data requested: name, name, telephone number, e-mail address, home address, processing of claims and/or returns, purchase history and means of payment.  

1. Exercise of rights: REFOODLUTION will process your contact details to authenticate, as far as possible, the validity of your requests to exercise your rights (see section 6 of this privacy policy) and to notify you of any breach of security that may pose a high risk to your rights and freedoms.

  Personal data requested: name, name, copy of Passport/DNI or NIE, telephone number and e-mail address.   3.2. Legal basis of the transactions: Your personal data may be processed in accordance with one or more of the following legal bases:

1. The unequivocal consent that you wish to contact us by means of the forms and e-mail addresses that this website makes available to you, in accordance with our legitimate interest in responding to your request, query, notification or complaint;

 

1. The express consent that you give us to allow us to download to the device with which you access this website cookies (cookies and other tracking technologies) that are not necessary for the proper functioning of the website;

 

1. Per executing the contract from the moment you expressly accept the Terms and Conditions, you become part of the purchase contract of the services you subscribe with REFOODLUTION. In order to comply with the provisions of the General Conditions of Contract, it is necessary to collect your personal data. In case of refusal to provide the necessary data, it will be impossible to effectively carry out the purchase of the requested service; i,

 

1. The compliance with legal obligations that REFOODLUTION has to comply with as responsible for the treatment of your personal data.

  3.3. Data retention period: In general, your personal data will be kept for the time necessary to achieve the purposes set out in this privacy policy. Subsequently, your personal data will be kept for as long as it takes to cover any legal liabilities arising from the processing, in accordance with the applicable legislation. Once this period expires, all personal data of users and/or clients will be deleted.

4. Categories of recipients, including service providers, and transfers to third countries or international organizations (international transfers):

4.1. In the event that, in order to achieve the purposes mentioned above, it is necessary, your personal data may be communicated to the following categories of recipients:

1. REFOODLUTION service providers that have to process their personal data in relation to the purpose for which it is processed will do so according to REFOODLUTION's instructions and in accordance with this privacy policy and any appropriate security and confidentiality measures established by REFOODLUTION;

 

1. Third parties that have no relationship with REFOODLUTION, if REFOODLUTION identifies, in good faith, the need to carry out the communication in question in order to: (1) comply with any applicable law, regulation, legal process or enforceable governmental requirement; (2) enforce the terms and conditions of the purchased service, including investigation of possible violations; (3) and/or detect, prevent or otherwise address fraud, security or technical issues; and

 

1. Competent Public Administrations, in the cases foreseen in the Law and for the purposes defined therein.

4.2. REFOODLUTION does not make international transfers of personal data.

5. Rights in relation to your personal data:

In compliance with the provisions of Law 29/2021, of October 28, Qualified of Personal Data Protection, and in the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, REFOODLUTION informs you that, in order to exercise your rights of access, rectification and deletion, limitation of processing, portability and opposition of your personal data, recognized in the aforementioned regulation, you will have to send a written communication to the email address [email protected]. Likewise, you may obtain additional information about your rights by contacting a supervisory authority in the field of data protection.

5. Security:

REFOODLUTION guarantees that the treatment that will be carried out with your personal data is subject to the strictest confidentiality, and that the necessary measures have been established, both technical and organizational, to guarantee the security of your personal data and to avoid its alteration, misuse, loss, theft and unauthorized treatment and/or access.

6. Canvis en la Política de Privadesa:

This privacy policy is subject to change from time to time in accordance with applicable law; therefore, we recommend that you consult this privacy policy on a regular basis.   Last update: November 21, 2022